Fulfillment Policy

Last Updated: 22JUN2025 
At Passionate Ink Publishing, we are committed to delivering high-quality digital content and services to our customers in a timely and reliable manner. Please review our fulfillment policy below for clarity on how our products are delivered and what you can expect.

1. Digital Product Delivery
All our products, including eBooks, templates, digital guides, and related publishing resources, are delivered electronically. Upon successful payment, customers will receive an email confirmation containing the download link or access instructions. In most cases, delivery is instantaneous. However, please allow up to 1 hour for delivery due to occasional email delays or system processing.

2. Custom Orders or Pre-Orders
If you’ve purchased a customized product (e.g., custom book formatting, personalized marketing material) or a pre-order, fulfillment times may vary. Estimated delivery timelines will be clearly communicated on the product page and at checkout. Custom digital products are typically delivered within 5–10 business days.

3. Issues with Delivery
If you do not receive your digital product within the expected timeframe: Please first check your spam/junk email folder. If the issue persists, contact us at support@passionateinkpublishing.com with your order number, and we’ll resolve the issue promptly.

4. Refunds & Cancellations
Due to the nature of digital products, all sales are final and non-refundable. Please review product details carefully before purchasing. If you have questions prior to purchase, feel free to reach out to us.

5. Customer Support
If you have any concerns, technical issues, or questions about your order, please contact our support team at support@passionateinkpublishing.com. We aim to respond within 1–2 business days.